Legal

Shipping & Returns

Last updated: August 29, 2026

Where Your Order Ships From

Zephyr fulfills from multiple warehouses: our US warehouse (California) for parts stocked domestically, and our Asia warehouses for the broader catalog. When one order draws from more than one warehouse, it ships as separate parcels under a single payment — the checkout shows the breakdown before you pay, and each parcel gets its own FedEx tracking number.

Carriers & Transit

We ship via FedEx. Transit estimates shown at checkout are good-faith estimates, not guarantees. Large-volume manufacturer-direct lines are arranged separately and our team will contact you with logistics details.

Duties & Taxes (EXW/DDU)

International shipments are EXW/DDU: destination duties, import taxes and brokerage are handled and paid by you as the importer of record. Zephyr does not collect destination taxes at checkout.

Tracking Your Order

Your confirmation email includes a secure link to your order status page. You will receive an additional email with the FedEx tracking number as each parcel ships.

Cancellations

Orders enter fulfillment immediately after payment. If you need to cancel, reply to your confirmation email or write to orders@zephyr-t.com quoting your order reference as soon as possible — cancellation is only possible before the order ships and is handled best-effort. Manufacturer-direct and special-order items cannot be cancelled once confirmed with the manufacturer.

Defective or Incorrect Parts (RMA)

  • Report visible defects or discrepancies in writing within one week of receiving the goods; hidden defects within three days of discovery.
  • Write to orders@zephyr-t.com with your order reference, the part number, quantity affected and a description (photos help). Do not process the parts until the investigation completes.
  • For legitimate claims we replace or repair, at our choice; replacements ship under the same Incoterm as the original order. Full terms in our Terms & Conditions.

Large Orders

For volumes beyond webshop stock, submit an RFQ — our team responds within 24 hours with pricing, lead time and freight options.