Terms & Conditions

Last updated: August 29, 2026

1. General Provisions

“We”, “us”, “the Company” and “Zephyr” refer to Zephyr Technologies (HK) Co., Limited. “Customer” refers to the company, individual or entity that receives quotations, services, products and invoices from, or places orders with, Zephyr. These terms apply to all deliveries and services, including future ones. Other conditions are valid only when Zephyr has accepted them in writing.

2. Online Orders & Contract Formation

An order placed through this webshop constitutes an offer to purchase. A contract comes into being when payment is confirmed and we accept the order for fulfillment. We reserve the right to cancel and fully refund any order affected by an obvious pricing, stock or listing error, or where the order cannot be fulfilled; product prices and availability shown are validated against live supplier data at checkout, but errors can occur. Quotations issued outside the webshop (RFQ) are not binding until confirmed in writing.

3. Prices & Payment

All prices are in US Dollars. Prices and Incoterms are those specified at the time of purchase or quotation. Payment for webshop orders is collected at checkout through our payment processor. Additional processes or expenses — including but not limited to transportation, insurance, customs clearance, duties, taxes and broker fees at destination — are the customer's responsibility. Withholding payments or offsetting claims is permitted only to the extent that counterclaims are undisputed or legally binding.

4. Shipping & Delivery

• Goods are sold EXW/DDU: destination duties and import taxes are handled by the customer as importer of record.
• Orders may ship from more than one Zephyr warehouse. Split and partial deliveries in reasonable amounts are allowed; each parcel carries its own tracking under a single payment.
• Delivery dates are good-faith estimates, not guarantees. Adherence to delivery deadlines requires timely receipt of all documents, authorizations and clearances the customer must provide.
• Unforeseen events beyond our control (force majeure, strikes, transportation delays, scarcity of materials, administrative actions, import/export licensing difficulties) extend the delivery period by the length of the disturbance. Should the difficulty not be temporary, both parties may withdraw. Damage claims arising from such events are excluded.

5. Cancellations

Webshop orders enter fulfillment immediately after payment. Cancellation requests are handled on a best-effort basis and are only possible before the order ships; contact us as soon as possible quoting your order reference. Manufacturer-direct (factory) lines and special-order items cannot be cancelled once confirmed with the manufacturer.

6. Retention of Title

We retain title to delivered goods until all payments resulting from the business relationship with the customer have been received. Treatment and processing of the goods by the customer is carried out on our behalf; should conditional goods be processed with or incorporated into other goods, we acquire title to the new goods in the proportion of the invoiced value of the conditional goods to the invoiced value of the other materials.

7. Defects & Returns

• “Defect” means clear evidence that the defect is caused by Zephyr's error, and not by the customer's design, specified component, process, testing or procedures.
• Visible defects must be reported in writing within one week of receipt of the goods; hidden defects within three days of discovery. Past these deadlines, rights to liability for defects expire. The limitation period is twelve months after shipment.
• The customer must allow us to inspect the goods and may not process them until the investigation is complete. Insignificant or cosmetic defects do not justify refusal of a delivery.
• For legitimate complaints, we choose between replacement or repair. Replacements ship under the same Incoterm as the original purchase. Should replacement or repair fail after an appropriate deadline, the customer may demand a price reduction or, for significant defects, withdraw from the contract.

8. Liability

Claims for damages against us are excluded where we, our lawful representatives or our vicarious agents have caused the damage by ordinary negligence. With the exception of claims under liability for defects, product liability law, or cases of death, personal injury or damage to health, claims for damages expire one year after the customer learns of, or could without gross negligence have learned of, the damage.

9. Governing Law

The laws of the State of California, USA apply.